Meet the Team - expectcare

Our Mission

At ExpectCare, we apply our mission of glorifying God by serving our patients, families and the community. As a faith-based organization, we seek to exceed the expectations of those that we serve each day by providing compassionate quality care through guiding biblical principles. You can expect MORE from ExpectCare.

ExpectCare is owned by the Osborn family who reside locally in the Birmingham area.

Message From the Executive Director

“Through God’s guidance, our owner’s vision and the dedication of our team members, we have formed the company into what it is today – a mission focused on providing quality care, patient and caregiver satisfaction, and a positive company culture. We offer a collection of senior care services which includes: Palliative Care, Charity Care and Hospice Care.

While I am grateful to lead the direction of this incredible mission, ExpectCare belongs to every one of us – our patients, families, volunteers, supporters, and of course, our phenomenal staff. Our dedication to you and your loved ones during your time of need is our primary focus and we strive to exceed your expectations every day.”

- Shannon Cook

Administration

Shannon Cook

Executive Director

Strategically directs the organization towards growth while managing all day to day operations in effort to exceed patient, employee and community expectations.

Destiny Jay

RN - Director of Nursing

Destiny is responsible for ensuring we are providing the highest quality of care to our patients and families at ExpectCare, as evidenced by patient satisfaction and survey organization reports, as well as performance improvement efforts

Kywanniee Stuckey

Manager of Clinical Operations

Kywanniee is responsible for day to day coordination of services for all care team members

Courtnay Dunn

RN - Clinical Director

Primarily responsible for organizing and overseeing the clinical care team and programs at ExpectCare

Jennifer Seigler

Executive Assistant

Responsible for providing administrative support ensuring efficiency and accuracy in the new hire process and daily functions of the HR Department

Melissa McCombs

Controller

Melissa is responsible for all financial policy and programs in our agency and is a key member of the management team

Ellen Blair

Billing

Responsible for helping create and complete accurate billing and collections of all claims submitted for payments to Medicare and commercial insurance health care programs

Brooke Jenkins

Accounts Payable Manager

Responsible for data entry, validation, and processing of various types of invoices, expense reporting, and processing all payment transactions and financial commitments of our company to our vendors

Rochelle Ledbetter

RN - Quality Assurance

Responsible for helping analyze data integrity and consistency of documentation and assessment processes

Janita Jackson

Clinical Support Specialist

Maya Carter

Health Information Specialist

Riley Stoneback

Receptionist

Danielle Velez

Receptionist

Physicians

A hospice doctor approves patients for hospice admission, oversees patients' hospice care teams, and re-certifies patients for continued hospice care. These physicians are available to visit patients as needed, and to consult with patients' personal doctors and other physicians in the community.

Dr. Carol Johnson

Dr. William Kirby

Dr. Stirling Shirah

Dr. Ronald Orso

Dr. Elaine Colby

Dr. Keith Swetz

Community Educators

Our Community Educators promote ExpectCare’s unique programs and services by establishing relationships with community partners, physicians and other referral sources.

Lance Lee

Area Manager

Cell: 205.937.6933
Office: 205.444.0126
Fax: 205.444.0128

lance@expectcare.com

Missy Montz

Community Educator

Cell: 334.341.7616
Office: 205.444.0126
Fax: 205.444.0128

mmontz@expectcare.com

Tracey Denton

Community Educator

Cell: 205.613.4898
Office: 205.444.0126
Fax: 205.444.0128

tracey@expectcare.com

Vonceil Sanders

Community Educator

Cell: 205.267.9512
Office: 205.444.0126
Fax: 205.444.0128

vonceil@expectcare.com

Psychosocial Support

Social Workers and Chaplains are a vital part of our care team. Visits are offered to patients and their families to help educate, provide support and resources with a goal to help prepare them emotionally and spiritually for what is expected with the progression of the disease process.

Rayshundra Wingfield McGill

Social Worker

Laura Tucker

Social Worker

Chad Sentell

Chaplain

Haley Vise

Social Worker

Clint Moon

Chaplain

Fred Jemison

Chaplain

Wayne Taylor

Chaplain

Jeanine Davidson

Social Worker

Carrie Upton

Bereavement Coordinator

Ella Davis

Social Worker • Chaplain

Beth Fortenberry

Social Worker

Tate Drew

Social Worker

Jennifer Nix

Volunteer Coordinator

CRNP - Certified Registered Nurse Practitioner

Nurse practitioners in hospice are a conduit for a patient's ever-changing medical information, helping ensure each person is able to get the care they need, when they need it. They bring a high level of medical knowledge, communication skills, and compassion to their work.

Gwendy Starkey

Certified Registered Nurse Practitioner

Danielle Lingo

Certified Registered Nurse Practitioner

Shannon Fagan

Certified Registered Nurse Practitioner

Nursing Support

Assesses needs of the patient and coordinates care to provide pain and symptom management while continuously evaluating needs regarding medications, medical supplies and equipment. Performs scheduled nursing visits as often as the care plan suggests up to seven days a week and is on call 24-7. Provides disease management education to patient and caregivers.